Our Story
For us, It’s Personal.
Professional Retail Services (PRS) began in 2000 from Kathleen Larmour’s home office in Manorville, New York. What started as a family business built on answering the phone, solving problems, and earning trust one call at a time has grown into a nationwide partner for some of America’s top brands.
At our core, we’re still that same close-knit team. We know what it feels like to be the person clients call when they’re in a jam, and we take that responsibility personally. For us, it’s never just about completing a work order, it’s about being dependable in the moments that matter.
Because at PRS, the story has always been about people. The ones we serve, the ones we partner with, and the ones who keep this company moving forward every day.
What we do differently.
You'll see it in the details.
How we answer, act, and follow through.
hassle free onboarding
No long-term contracts or required exclusivity, and clients receive a single point of contact to manage all services.
rapid response
Onboarded clients can activate services fast, with real people keeping you updated from first call to final fix.
matched partnerships
Team members are assigned based on personality fit, not just title or vertical.
end-to-end service
From scheduling and insurance to reporting, warranties, and follow-ups, our team handles it all.
honest, real communication
You get straight answers, not the runaround. We’re transparent, responsive, and don’t believe in sugarcoating problems.
proactive problem solvers
We don’t just close tickets, we look for root causes and prevent the next issue.
24/7
human support
When you call, we answer. No ticket numbers or outsourced scripts. Just real people who know your sites and what's at stake.
female founded, female led
WBENC certified and proudly woman-owned. A rarity in facilities and a real source of pride for our team.
Part of a bigger system.
Still personal at the core.
PRS is one of three sister companies dedicated to high-touch, high-trust service.
Our people aren’t just part of the story.
They are the story.