Privacy Policy

Retail Security Services (RSS), Professional Retail Services (PRS), and Retail Mechanical Services (RMS) (“we,” “our,” “us”) are committed to protecting the privacy and security of your information. This Privacy Policy explains how we collect, use, and protect personal information across our websites, portals, and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information You Provide: Name, email address, phone number, company, job title, resumes (for career submissions), and other details you submit through contact forms, vendor applications, or client onboarding.

• Portal Information: When vendors or clients use our portals, we may collect work order details, invoices, compliance documentation, check-in/out records, photos, and job notes.

• Automatic Data: IP address, browser type, device information, and site usage data through cookies and analytics tools.

2. How We Use Information

We use information to:

• Provide and manage services, including security staffing, facility maintenance, and mechanical services.

• Operate our vendor and client portals, including processing work orders, invoices, compliance records, and reporting.

• Communicate with you about requests, services, billing, or emergencies.

• Improve our websites, services, and client experience.

• Meet legal, regulatory, and compliance obligations (e.g., licensing, insurance, OSHA/EPA reporting).

3. How We Share Information

We do not sell your information. We may share limited data with:

• Service Partners/Vendors: Subcontractors who perform services on our behalf, subject to background checks, compliance requirements, and contractual confidentiality.

• Technology Providers: Platforms we integrate with (e.g., ServiceChannel, Fexa, Corrigo, OfficeTrax, FM Pilot) to manage work orders and reporting.

• Legal & Safety Authorities: As required to comply with law, regulations, or urgent safety/security issues.

4. Data Security

We take precautions to protect your data, including secure servers, role-based access, vendor compliance requirements, and internal oversight. All guards, technicians, and vendor partners are required to maintain valid licensing, insurance, and compliance documentation.

5. Your Choices

• Email Preferences: You may opt out of marketing or update communication preferences at any time.

• Cookies: You can adjust browser settings to block or delete cookies.

• Access & Correction: Clients and vendors with portal accounts may review, update, or correct their profile information directly.

6. Data Retention

We retain information as long as necessary to provide services, meet compliance requirements, and maintain accurate records. Vendor and client work order documentation is retained for auditing and accountability purposes.

7. Third-Party Links

Our websites may link to external sites (e.g., affiliates, charities, or software platforms). We are not responsible for the privacy practices of those third parties.

8. Children’s Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For questions about this Privacy Policy, contact us at:

• Retail Security Services – [email protected]

• Professional Retail Services – [email protected]

• Retail Mechanical Services – [email protected]